Telekom Malaysia Berhad (TM) reiterates its support of the Government’s inclusive economic stimulus package – Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 announced by the YAB Prime Minister towards cushioning the impact of the COVID-19 pandemic to the economy and to the Rakyat.

Commenting on the announcement, Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM said, “TM applauds the Government on the tabling of this holistic, caring and inclusive economic stimulus package to boost the economic well-being of the Rakyat and small businesses that have been severely affected by the COVID-19 coronavirus outbreak. At TM, we truly understand that connectivity is critical during this unprecedented period and as the enabler of Malaysia’s Digital Nation aspiration, we are here to help everyone’s stay at home during this Movement Control Period (MCO) easier. We are committed to ensure that our network is always-on and available to customers, so they can stay connected, entertained, productive, informed and continue to be served during the MCO.”

“As the nation’s telecommunications and digital infrastructure provider, TM has fully supported and will continue to support the industry and the nation’s requirements. We have committed the necessary network investment to support any increased demand and are collaborating with other industry players to ensure the availability of uninterrupted connectivity and adequate bandwidth capacity for all. In the meantime, our dedicated employees continue to work tirelessly around the clock, although within the safety guidelines and restrictions imposed by the Government on COVID-19; to ensure the functioning of our network infrastructure and guarantee the continuity of our services. Our support team is readily available and, as always, customers can reach out to us for enquiries and assistance via our multiple customer service channels. We join the nation in paying tribute to our entire medical and essential services frontliners out there, including our 6,000 contact centre agents, technical teams and engineers, and pray that all Malaysians stay safe, healthy, alert and strong while we weather through this testing time together,” he added.

Referring to the statements issued on 27 March 2020 by Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) and the industry players, TM would like to clarify further on the initiatives we have put in place in support of the Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 and the Nation – for customers, employees and for those in need – throughout the MCO and this challenging time.

unifi’s FREE offers to help homes and businesses #sTayhoMe, #stayconnected, #stayentertained and #stayproductive

unifi’s unique proposition is and always has been our existing unlimited home and mobile plans. unifi is now providing greater flexibility in their unifi Mobile data plans, and has recently announced several offers to encourage Malaysians to make full use of their time at home; utilising the available digital tools and unifi suite of services which include phone, wifi@unifi, unifi TV and unifi Mobile. This is to ensure that they stay connected especially with friends and family via voice and video calls, messaging or social media and stay productive while working at home. unifi has also extended all the measures announced till 14 April 2020 following the extension of the MCO.

• Keeping everyone entertained with FREE channels on unifi TV and unifi PlayTV
  • unifi TV subscribers can also stay entertained with FREE access to all channels on unifi TV (worth RM30 a month), including premium channels and unifi PlayTV; and a 20% discount for all Video-on-Demand (VOD) titles in its HyppFlicks Plus category.
• unifi Mobile providing FREE data for mobile data sharing with family and friends
  • FREE 999G LTE hotspot pass for unifi Mobile postpaid users, a boost from their existing 10GB LTE hotspot pass (worth RM59 a month, equivalent to an extra unlimited SIM card plan)
  • FREE seven (7)-day unlimited data pass (worth RM80 a month) for unifi Mobile #BEBAS prepaid customers so they will not have to worry about constantly topping-up their credit when they need more data.
• unifi Biz supporting local SMEs to stay productive with productivity tools, Digital Marketing solutions and special financing support from unifi partners
  • FREE unifi Mobile Biz LTE hotspot pass for unifi SME customers, as per above
  • Staying productive with unifi Biz productivity tools with FREE access to Digital Marketing Solutions (DMS) platform and a 20% discount on tools
  • Special financing support from unifi partner banks for disbursement of up to RM1 million in funds for each company and grant a moratorium on repayments for up to six (6) months. 

*more info on unifi.com.my and myunifi app
** more info on TM Customer Service Operations during MCO: (https://www.tm.com.my/Newsroom/Pages/UPDATES-ON-LATEST-DEVELOPMENTS-OF-ALL-TM-CUSTOMER-SERVICE-OPERATIONS-DURING-THE-EXTENDED-MCO-PERIOD.aspx) 

TM One’s strong support of the Nation’s command centres and essential services for public sector and enterprises to #stayconnected and for customers to #stayserved

• TM Network teams on standby 24-hours to ensure the Nation stays connected
• Performed hundreds of upgrades through its scalable solutions to support enterprises and critical public sector operations
• Supporting the Nation’s command centres for ministries and essential services
  • Set up new Crisis Preparedness and Response Centre (CPRC) for Ministry of Health (MoH) within a day; manned by TM One’s call centre agents to assist on enquiries focusing on COVID-19 and MoH related matters.
  • Seamless continuous support for both CPRC and Malaysia Government Call Centre (MyGCC).
  • 24/7 Command Centre supporting Public Sector and Enterprises to run their critical operations from both home and onsite.
• Special working arrangements for TM contact centre staff, observing MCO guidelines
  • Revision of operation hours for TM Contact Centres nationwide since 26 March 2020 to operate from 7.00 am to 9.00 pm, including TM call centre at 100, Live Chat, Social Media and e-mail.

FREE calls to important hotline and emergency numbers including additional coverage for critical sites for Malaysians to #stayinformed and #stayalert

• TM is waiving all call charges made to important hotline and emergency numbers, including the MoH’s Crisis Preparedness Response Centre (CPRC), MoH state branches, identified COVID-19 screening and admitting hospitals, and the MCO hotline. This move is made to ensure that Malaysians have free access and are well informed with vital information on COVID-19.

TM WHOLESALE continues to support the industry to ensure seamless and uninterrupted connectivity for Malaysia to #stayconnected

• TM has a vast and diverse network connectivity worldwide that is sufficient to continuously support the demand of internet bandwidth requirement during the MCO period. Coupled with its strong relationships with international telco partners for upgradable international interconnection, via submarine cable systems’ network worldwide and co-location as well as peering with the world’s technology giants and social networks, TM enables end-users to access and enjoy seamless live video streaming, gaming and other applications provided by multiple content players during their stay at home period.
• TM will also ensure that the Internet requirement in East Malaysia is well catered for as the capacity of all links connecting the Peninsular to East Malaysia is more than enough to support immediate demands by the industry. With this, our customers in East Malaysia will not be deprived of steady internet connectivity during the period of crisis.
• TM is also committed to ensure its core network and fiber optic infrastructure are capable to support any sudden increase in bandwidth requirement for the industry, especially from the mobile players, and ensure that their services to the end users are not interrupted. TM has ample backhaul capacity that can be upgraded to cater for the spikes in data usage of the industry and mobile users.

TM Group Nation Building #staysupported Initiatives during MCO towards ensuring no one gets left behind 

• As co-chair and part of the Government-Linked Companies (GLC) and Government-Linked Investment Companies (GLIC) Disaster Response Network (GDRN), TM contributed RM1 million to the MoH and mobilised its team of volunteers together with GDRM members to distribute the medical supplies as well as 300 boxes of non-medical supplies to seven (7) hospitals.
• The Company pledged RM2 million of TM Family Care Packages to be distributed nationwide to those in need, working with the TM regional and state offices. RM1 million of this is part of TM’s Zakat contribution. 
• TM launched an internal fund-raising campaign – Tabung Kebajikan COVID-19 last week and to date, Warga TM has collectively contributed more than RM200,000 and growing; to support the Group’s corporate responsibility effort. The Group has set a minimum target of RM250,000 from this internal fund raising initiative and is confident that it should exceed the target soon.

Proactive measures for Warga TM to #staysafe #stayhealthy and #stayalert in the service of the Nation

• Special Working Arrangements for TM workforce (Warga TM) nationwide in place since 18 March 2020
  • 6,000 front liners and engineers working 24×7 in multiple shifts
  • Flexible working hours or split working teams for Warga TM with critical functions
  • Work from home utilising digital channels and online productivity tools available for Warga TM with non-critical functions
• Special allowance for all TM customer service frontliners who have to work during the MCO period
• Activated TM’s COVID-19 Response Team in charge of implementing the necessary Business Continuity Plan (BCP) measures to ensure the health and safety of employees and partners
• Frequent alerts and awareness on the COVID-19 pandemic to all TM employees and building tenants
• Conduct routine and thorough sanitisation of TM office buildings and premises.

In the meantime, please stay tuned to our unifi portal, unifi.com.my and official social media accounts via Facebook at https://www.facebook.com/weareunifi/ and Twitter at https://twitter.com/helpmeunifi for the latest updates and information.

We will continually monitor for developments on the ongoing situation and adapt our services to help customers, whenever needed as the safety of Warga TM and members of the public are of paramount importance to us. Please continue to take precautionary measures such as social distancing and good personal hygiene to lower the risk and spread of the virus.

#sTayhoMe #stayconnected #staysafe #staystrong 

About TM

Telekom Malaysia Berhad (TM), is Malaysia’s leading integrated telco offering a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, WiFi, ICT, Cloud and smart services. TM is driven by stakeholder value creation in a highly competitive environment; and places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.

As the enabler of Malaysia’s Digital Nation/Digital Economy aspiration, TM has been at the forefront of each telecommunication technology evolution of the nation, and will continue to do so. It provides the communications backbone of Malaysia with the widest connectivity and convergence network. TM remains committed to continue to expand its network into a comprehensive digital infrastructure – as its moves beyond connectivity services into new value-added digital services – to serve a more digital lifestyle and society, digital businesses and digital Government – towards making, “Life and Business Easier, for a better Malaysia”.

For further information on TM, visit www.tm.com.my.

Kuala Lumpur, 20 June 2023 – In collaboration with TM One, the enterprise and Government sector solutions arm of TM, ParkCity Medical Centre (PMC), a multidisciplinary hospital under Ramsay Sime Darby Health Care (RSDH) is proud to announce the launch of i-Kiddo Ward with smart patient suite features. It aims to offer high-quality services and ensure a better overall experience for patients and their families. This is one of PMC’s digitalisation initiatives that leverages digital healthcare solutions to revolutionise patient care experiences.

The i-Kiddo Ward is PMC’s new paediatric ward equipped with cutting-edge room capabilities, driven by Internet of Things (IoT) technology for automation and surround control. It is designed to enhance patient comfort, streamline nursing care activities and provide convenience to parents and caregivers.

Each of the 35 rooms within the i-Kiddo Ward creates a home-like environment within the hospital setting, allowing patients to customise their in-patient environment. Patients can effortlessly control lighting, air conditioning, curtains and reduce the need for assistance from nursing staff through user-friendly interfaces. These innovative features enhance the patients’ experience and support parents in ensuring their children’s utmost comfort and well-being throughout their hospital stay.

“In collaboration with TM One, we take great pride in being the first hospital to leverage their Smart Patient Suite Solution in our innovative i-Kiddo Ward. By embracing digital technologies, we are revolutionising the way patients and their families experience healthcare within our hospital. This has marked a significant milestone in our digitalisation journey,” said Mr. Peter S. Kasinathan, CEO of ParkCity Medical Centre.

“We are excited to partner with Ramsay Sime Darby Health Care in launching our first Smart Patient Suite. This innovative solution will provide an enhanced patient-centric care experience that puts the patient at the centre of their health journey. By integrating IoT, AI, and digitalisation, RSDH is at the forefront of healthcare innovation. This collaboration will revolutionise patient care and improve in-patient experience through the latest technology. We’re proud to play a role in shaping the future of the nation’s future healthcare,” said Shazurawati Abd Karim, Executive Vice President, TM One.

As part of its ongoing digitalisation efforts, PMC has implemented a smart queue system for outpatient services, ensuring seamless and efficient patient flow. A smart car parking system utilising car number plate recognition has also been recently introduced. Looking ahead, the hospital has several other digital healthcare initiatives in the pipeline, including an innovative ward that enables patients to use bedside terminals for ordering meals, monitoring medication and accessing personal treatment information.

Peter Hong, Group Chief Executive Officer of Ramsay Sime Darby Health Care (RSDH) said, “We are proud of our collective efforts in driving digitalisation, and it exemplifies our commitment to leveraging technology for enhanced patient care. Through the collaboration with TM One, we aim to harness the power of digitalisation to create a seamless healthcare ecosystem, providing more personalised and patient-centred services to our community, ultimately shaping a brighter and smarter future for healthcare together.”

For more information on PMC and its services, visit https://parkcitymedicalcentre.com/

• Installed 233 PoPs under phase 1 with 100% completion, across northern, Sabah and Sarawak
• Enabled greater digital inclusion and opportunities to all layers of community

Telekom Malaysia Berhad (TM) has today announced the completion of its new fibre optic network hub or point of presence (PoP) project phase one (1) installations, across northern region, Sabah and Sarawak. The launch ceremony, which was officiated by YB Fahmi Fadzil, Minister of Communications and Digital, took place at SMK Padang Terap, Kuala Nerang, Kedah. Also present were Dato’ Haji Pkharuddin Bin Haji Ghazali, Director-General of Education and Dato’ Sri Haji Mohammad Bin Mentek, Secretary-General, Ministry of Communications and Digital.

PoP is a place where different devices connect to each other and to the internet. In simple terms, PoP brings fibre closer to users. By setting up PoP locations near schools, people in rural and remote areas can get better and faster internet services in their homes, instead of relying on mobile internet. This will improve internet access and connectivity for more people in the community.

During the ceremony, YB Fahmi highlighted the significant benefits and opportunities that the new PoPs would bring. The new PoPs represent a major step forward in the Government’s efforts to narrow the digital gap and promote digital inclusion across Malaysia.

A total of 4,370 PoPs had been planned under the 12th Malaysia Plan (12MP) where 4,323 PoPs will be installed near rural schools and 47 PoPs near industrial area. Phase one (1) of the project, involves 677 sites and the remaining will be implemented under phase two (2) over the span of three (3) years, 2022-2025. A total of 233 PoP circuits were installed under phase 1, with 100% completion achieved by TM, ahead of other industry players.

“We are thrilled to see the progress and achievements of this project, which will bring significant benefits and opportunities to the community, including improved internet quality, economic development and the development of new infrastructures,” said Shazurawati Abdul Karim, Executive Vice President of TM One.

PoP will create a more balanced and inclusive regional development, boosting the growth of new technologies like 5G and future generations of communication technologies. Through this initiative, users in TM’s PoP area have now reached over 9,000 and are increasing. A total of 58 of its users are schools that have subscribed to Unifi services. The widespread internet accessibility will not only help to develop the rural economy but more importantly allow learning materials to be downloaded, to improve the quality of education in schools, equipping the future generations with a wealth of knowledge.

“As the nation’s telecommunications leader, and enabler of Digital Malaysia, TM is committed to support the nation’s development agenda through the benefits brought by hyperconnectivity and digital solutions, which will accelerate digital adoption and new economic growth,” added Shazurawati.

“The presence of PoP can attract technology companies, start-ups and other businesses that require a high-speed internet connection to operate. This can create more job opportunities, increase innovation, and stimulate economic growth in local communities,” concluded Shazurawati.

The collaboration between TM and the Government demonstrates the shared commitment to deliver digital inclusivity throughout Malaysia. For phase two (2) of PoP project, TM has been awarded with 174 sites in the central region. This phase is expected to further boost digital connectivity and economic development for Malaysia.

• Integration of TM’s robust and secure digital infrastructure for fixed and wireless connectivity and smart solutions will position SSIP as one of the leading industrial parks in Selangor to implement end-to-end digitisation across facilities
• Smart solutions for businesses, industries, residences and community with advanced analytics to deliver a smarter and more efficient city for a greener Malaysia

KUALA LUMPUR, 9 AUGUST 2022 – NCT Group of Companies (NCT) and Telekom Malaysia Berhad (TM) through its enterprise and public sector business solution arm, TM One, have today signed a Collaboration Agreement for the integration of end-to-end digital solutions for NCT’s landmark Selangor Smart Industrial Park (SSIP).

The collaboration is aligned with NCT’s aspirations to establish dynamic and future-ready property developments while redefining Malaysia’s industrial park concept, with SSIP on track to become the first Managed Industrial Park (MIP) certified park in Malaysia.

Powered by TM’s robust and secured digital infrastructure for both fixed and wireless connectivity, as well as digital solutions including Smart Services, ICT Solutions, Cloud and Cybersecurity Services, among others, SSIP will offer a differentiated experience with the latest in smart innovations – becoming one the leading developments in Malaysia to effectively implement end-to-end digitisation across all its facilities that will enable more efficient, modern and sustainable operations.

In addition to the digitalisation of business and residential facilities, SSIP will also include an AI-managed centralised employee quarters complete with smart surveillance, supporting NCT’s close to 10,000 workforce more efficiently, in a safer and secured environment. It will also house a Smart Wellness Centre leveraging on TM One’s end-to-end comprehensive digital solutions.

SSIP will reflect NCT’s Environmental, Social and Governance (ESG) aspiration and decarbonisation goals, with plans for 1,000 units of solar-ready factories and warehouses. Coupled with TM’s Smart Service solutions such as Smart Surveillance, Smart Street Light, Smart Building, Smart Premise, Smart Parking and Smart Community, this will also factor into creating a comfortable and greener ecosystem in SSIP.\

Dato’ Sri Yap Ngan Choy, Group Managing Director of NCT said “It is a privilege to work alongside TM to ensure full suite of connectivity to power our SSIP. The role of TM is crucial in providing the groundwork and framework to realise our vision of creating a fully integrated end-to-end digital solution for our clients. With the development and application of advanced technology, we aim to set a new benchmark to transform the design of industrial parks in the country while playing an active role in advancing Malaysia’s digital aspirations. Coupled with the immense economic potential, SSIP will continue to enhance Selangor’s position as the top investment destination in the country.”

Shazurawati Abd Karim, TM One’s Executive Vice President shared, “We are excited to embark on this alliance with NCT and to support their aspirations to establish a smart, efficient, resilient and sustainable industrial park – one that will redefine the digitalisation of property developments in Malaysia.”

“Aligning with TM’s mission to become a human-centred technology company, our comprehensive solutions from connectivity to smart services and digital innovations will advance the quality and efficiency of businesses and residents within SSIP – taking transformation forward for future communities,” she concluded.  

For further information on TM One, visit www.tm.com.my/tmone

Recognised for extensive capabilities and resources to address cybersecurity gaps among organisations and support data protection efforts in the evolving digital space

TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (“TM”), was named the Frost & Sullivan Malaysian Cybersecurity Services Company of the Year for 2022.

The award was decided based on a series of detailed evaluations following Frost & Sullivan’s best practices criteria, in which TM One excelled as a service partner in addressing Malaysia’s enterprise and government sector cybersecurity needs.

“TM One is recognized based on its extensive cybersecurity capabilities and resources. With a full suite of cybersecurity services and infrastructure, coupled with a deep understanding of the Malaysian market landscape, TM One continuously upholds a strong reputation of effectively addressing its customers’ security needs,” said Anh Tien Vu, Industry Principal, Global Cybersecurity Research Team at Frost & Sullivan.

Shazurawati Abd Karim, Executive Vice President, TM One, said: “We are honoured to receive the Frost & Sullivan Malaysian Cybersecurity Services Company of the Year Award. With cybersecurity emerging as a top priority for organisations in their transformation journey, we are committed to growing our end-to-end solutions so that we can provide our customers digital freedom and peace of mind as they expand their businesses in the digital space. Understanding their unique business needs, we work with organisations to assess their cybersecurity capabilities and provide advisory services through our dedicated TM One Cyber Defense Centre (CYDEC) – helping them make the right choices to respond to cyber threats more effectively.”

Addressing Cybersecurity Gaps among Enterprises and Public Sector

More Malaysian organisations are now investing heavily in cybersecurity. As they become increasingly present and vulnerable in the digital space, organisations need to adopt a stronger security posture in their information technology, operational technology, and cloud infrastructure capabilities.

Shazurawati said, “One of the key challenges for organisations is the shortage of in-house security expertise, professionals, and tools, requiring them to outsource their security operations. By working closely with customers to assess their security posture, technology maturity, and business needs, TM One offers customised solutions for managed security services, consultation and advisory, and other value-added services to help them navigate today’s complex technological landscape.”

TM One is also strengthening the public sector’s cybersecurity, working alongside the Malaysian Government to enhance digital connectivity and smart innovations for cities and industries to propel the nation towards becoming a digital economy. In addition to connectivity, TM One continues to invest in local data centres, digital infrastructure and services, ensuring data sovereignty remains within Malaysian borders while bringing global best practices to the nation’s public sector.

Its investments to strengthen Malaysia’s Critical National Information Infrastructure (CNII) is one of its efforts to protect government and public data, with its cybersecurity solutions developed in compliance with Bank Negara Malaysia’s Risk Management in Technology (RMiT) policy and the Personal Data Protection Act 2010 (PDPA).

Anh Tien Vu said, “One consideration that stood out for Frost and Sullivan was that TM One has earned endorsements and collaborations from local cyber authorities, such as Cybersecurity Malaysia and the National Cyber Security Agency (NACSA) of Malaysia through its implementation of best practices, and world-class infrastructure backed by experts. Frost & Sullivan commends TM One’s steadfast efforts in providing cybersecurity services that exemplify this implementation of best practices, which have benefited customers and communities tremendously.”

“On top of developing our own end-to-end solutions, TM One continues to strengthen its partnership ecosystem, collaborating with companies from various security domains to diversify its offerings and coverage. This includes FNS Value Co. Limited, the sole distributor of its Blockchain Secure Authentication solution in Malaysia, which helps secure digital transactions and online credentials, and Telefónica Tech – a global leader in cybersecurity, Cloud and IoT, as a partner in delivering Digital Risk Protection,” explained Shazurawati.

“Our efforts to expand our cybersecurity services and to provide customers with cutting-edge security reflect our commitment to tackling today’s growing cybersecurity concerns. With next-gen technologies such as 5G opening up both new opportunities and threats, TM One is poised as the enabler for organisations’ next advantage and security, today and tomorrow,” she concluded.