Business Process Outsourcing Services
Transform business practices. Improve customer experience.
Banks, financial institutions, insurers, and takaful operators are transforming digitally, faster than most industries, to effectively align to customer needs, improve operations, meet compliance, enable open ecosystems by leveraging emerging technologies to address new opportunities.
Taking transformation forward requires flexibility, deep know-how, and choice. Cloud α (pronounced as Cloud Alpha) offers BFSI firms in Malaysia with the widest choice of cloud partners—across IaaS, SaaS and PaaS—and across every deployment model including private, public, hybrid and multi-cloud. All of this with the highest security, and built on TM ONE’s unmatched connectivity and network offerings. Navigate your unique future. Make your cloud yours with Cloud α
Technology plays an outsized role in delivering the near- and long-term goals of the BFSI industry. These technologies have the potential to unlock big opportunities, re-invent customer loyalty and engagement, extract unique insight, and improve profitability.
Uncover new levels— and categories—of consumer and operational insight to improve operations efficiency and customer centricity.
Automate complex processes. Shrink per-transaction costs, eliminate human-error, and cut customer response time, while increasing satisfaction.
Speed up the adoption of AI-driven solutions to curb risk, and hasten decision-making. Improve customer service with AI-enabled chatbots and virtual assistants.
Leverage blockchain solutions to reduce fraud, create friction-free KYC processes, enable instant settlements, enhance transparency, and comply better with AML regulations.
Improve customer experience and loyalty with AI-enabled chatbots which empower customer-facing sales and service team to respond more quickly and accurately.
With Cloud α, your business will be able to fulfil its cloud strategy—regardless of the deployment model you choose—swiftly, securely, cost-effectively, with certainty, and in compliance with regulations. Our robust infrastructure, highly skilled domain experts and distinctive professional services set us apart.
Deploy game-changing technologies such as AI, IoT, big data, and blockchain and stay aligned with customer expectations with the ability to offer new services quickly and easily.
Cloud α security leverages best-in-class solutions and processes. Cloud α infrastructure is PCI DSS-compliant, ISO/IEC 27001-certified, and also offers security as a managed service.
Cloud α is powered by TM ONE’s Twin Core Data Centre, with sites in Klang Valley and Iskandar Puteri, Johor, ensuring greater compliance with Malaysia’s data residency laws, disaster recovery best practices, and industry-specific regulations such as RMiT and PHFSA.
Cloud α guarantees high availability and 24x7 support, powered by robust infrastructure and an ISO/IEC 20000-certified Tier III data centre, which leverages TM ONE’s domestic and international Points-of-Presence
Deploy a variety of cloud models including public cloud, virtual private cloud, dedicated private cloud, hybrid cloud, and multi-cloud—and access one of the largest pools of IT experts in Malaysia for a flexible and frictionless path to the cloud.
Cloud α aims to make the cloud accessible to everyone. A combination of predictable costs, pay-as-you-grow models, competitive pricing, smart bundling, and professional services ensures greater cost-effectiveness.
Enjoy a scalable and hassle-free cloud experience with end-to-end solutions that are built on high-performance infrastructure, deep public and private cloud partnerships, long-standing software alliances, cloud-optimised networks, and managed services.
The Bank Negara Malaysia requires financial institutions to assess the risks of employing cloud platforms, consult with the central bank, and abide by regulations set up in the RMiT. Comply with key regulations with Cloud α.
Cloud α offers scalable, trusted, and reliable cloud services, which are powered by a robust state-of-the-art infrastructure tuned to provide unmatched performance, high availability, and superior support.
Cloud α provides broad range of solutions, and offers multiple cloud deployment models, in addition to professional and managed services.
With Cloud α professional services, you and your team will have access to the largest pool of local IT experts in Malaysia, ready to navigate you through all pre-and post-deployment uncertainties. Our experts can help enterprise teams, on their cloud adoption journey, by enhancing their efficiency, and lowering both risk and cost.
Our Cloud Adoption Framework (CAF) helps determine the most secure and optimised cloud environment for your unique business needs. Additionally, our services include advisory, migration assessment, cloud roadmap design, migration services, integration, as well as optimisation services.
With our cloud professional services, you will be able to plan and accelerate your business’ journey to the cloud, migrate with certainty, ensure predictability and security, and achieve the most business value from your cloud investment.
In today’s fast paced, highly competitive world, businesses need their IT infrastructure to be up and running in a matter of minutes rather than days and weeks. And they need high-performing infrastructure that is scalable, reliable, is delivered on a pay-per-use model, and can support a variety of workloads. IaaS enables this.
Cloud α IaaS offers best-in-class IT infrastructure services to power enterprise requirements. It provides foundational computing resources (physical or virtual servers) consisting of compute, storage, network infrastructure, firewalls, and data centre space. Enterprises are able to access these resources over the Internet or a Private Multiprotocol Label Switching (MPLS) connection on a subscription basis.
To stay competitive, businesses need to rapidly develop and deploy applications in a continuous integration, delivery, and deployment cycle. To enable this rapid application development and deployment, they need development platforms that are readily available and can support a variety of environments.
Cloud α PaaS offers customers a complete cloud-based platform for developing, running and managing applications without the complexity and inflexibility of building and maintaining them on-premises.
Hosting servers, networks, storage, operating systems, and databases, Cloud α allows development teams to focus on the task at hand. Cloud α also ensures that all of these services are available on a subscription model, allowing developers the flexibility to purchase additional resources on-demand.
With Cloud α PaaS, enterprises can deploy web and mobile applications to the cloud in a matter of minutes, providing them with a more cost-effective way to respond to market opportunities and innovate faster.
In pursuit of their digital transformation goals, today's organisations need a solid foundation of applications, solutions and processes that are always accessible, immensely scalable, secure, and flexible to adapt to dynamic business and market needs.
SaaS, the most widely used form of cloud computing, helps organisations make that possible. Cloud α SaaS offering covers application software, productivity and collaboration applications, enterprise file sync and sharing solutions, among others. It enables organisations to save costs, scale at pace, and ensure they are a step closer to digital transformation.
The pace and the volatility of today’s business environment requires IT teams to produce both business and IT outcomes, quickly, reliably and cost-efficiently. This can be difficult with stretched IT organisations, and shortages of specific skill sets.
With Cloud α managed services, you will be able to unburden your IT team of more day-to-day operations, freeing them up to provide greater value to the business. In addition will be able to tap into a wealth of technical expertise to speed up problem resolution.
Cloud α managed cloud services executives provide proactive, 24X7, email and phone support for end-to-end services, from security, networking, and connectivity, among others.
Our services span system administration and operations, system monitoring, notification and reporting, performance testing, backup and disaster recovery, database administration, and developer support and training.
Cloud α offers differentiated professional services across Malaysia. Access a comprehensive set of advisory and consulting services that span the lifecycle of your cloud journey, regardless of your cloud deployment strategy. Create a customised, business-driven, frictionless path to the cloud.
Call upon one of the largest pools of local IT experts and cloud architects in Malaysia, with years of experience managing the biggest private cloud deployment in South East Asia with 6,000 VMs, and their underlying infrastructure across four data centres.
From deployment models, and workload and infrastructure interdependencies, to costs, SLAs, security, compliance, governance and risk, our cloud adoption framework will bring greater clarity to your cloud strategy.
Tap into the expertise of TM ONE’s top cloud architects. Get hands-on, interactive access to specialised solutions, cloud use cases, and business solutions. Build your own custom-solutions based on your business case.
Improve efficiency and cost control with Cloud α cloud management platform. Orchestrate multi-cloud deployments with greater automation, open APIs, software-defined infrastructure, and cross-network integration—all from a single, intuitive console.
Keep yourself abreast with the trends and innovations in the cloud computing space.
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